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Delivering the Top Transportation Customer Service Experience

Joe McDevitt • December 10, 2024

+30 Years of Transportation Expertise

We’ve built our reputation on providing reliable, comprehensive transportation solutions, and we’re here to help you navigate every step of the process. With TLI, you can trust that we handle the complexities so you can focus on what matters most—managing your data and relationships.

Founded in 1994, Translogistics (TLI) has been providing top-tier transportation solutions for over 30 years. We offer a broad range of 3PL services, from LTL and FTL freight brokerage to advanced freight claims management and shipment invoice audits. Our cutting-edge TMS technology helps shippers streamline their operations, compare carrier rates, and scale their businesses with ease.

Top Transportation Customer Service Experience

The 5-A’s Approach to Customer Service

At TLI, we believe in offering the top transportation customer service experience through our unique 5-A’s approach: Awareness, Authenticity, Acknowledgement, Action, and Advocacy.

We start with Awareness—always staying proactive and communicating potential issues before they become problems. If there’s a delay or a potential issue with a shipment, we make sure you’re the first to know. We take action to address the situation, and we don’t leave you in the dark.

Authenticity is at the core of our communication. We are genuine in every interaction, making sure to put ourselves in your shoes. Our goal is to understand your needs and address them with empathy, ensuring we align with your expectations and goals.

Problem Solving with Transparency and Action

When an issue arises, we don’t just acknowledge it—we take immediate Acknowledgement of the problem and follow through with transparency. For example, if a shipment goes missing, we don’t simply say it’s lost. We take proactive steps, contacting the carrier to request a dock search and issue an APB. If needed, we escalate the situation to ensure resolution.

Once we have the facts, we quickly move to Action, creating a detailed plan to resolve the issue. We keep you in the loop with frequent updates, making sure you’re informed every step of the way. We don’t just wait for things to get better—we make them better.

Our Advocacy sets us apart. We’re not just a third-party logistics provider; we’re an extension of your team. We fight for your interests and work tirelessly to ensure your needs are met. Whether it’s negotiating rates, solving problems, or optimizing your freight operations, we are your trusted advocate.

At TLI, your success is our priority. Our goal is to provide solutions, not just services. We ensure your shipments run smoothly and your operations are always a step ahead of the competition.

Partner with TLI for Solid Transport Service

If you want to streamline your freight operations, look no further than Translogistics (TLI). We provide unmatched expertise in LTL and FTL freight brokerage, and our advanced technology, like TMS, puts you in control. With our shipper first approach, we promise the top transportation customer service experience.

Let us handle the complexities while you focus on scaling your business and building valuable relationships. Trust TLI to be your partner for all your freight and logistics needs.

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TLI Insights

For the latest insights, tips and commentary surrounding the logistics industry, look no further. Shippers will find thoughts from the award-winning team at Translogistics covering everything related to your transportation processes and plans. If you have a question we are readily available at marketing@tli.email