Freight Claims Services

TLI handles every part of the freight claim management process, including filing, carrier follow-up, payment collection, and reporting.


You simply cash settlement checks.

2024 Freight Claim by the Numbers:

freight claims management

$1.2+ Million

Annual Recovery

freight claims management

914

Shipments

No one wants a freight claim, but when it happens, you need an expert on your side.

Freight Claim Services

Freight Claim Services

Cargo Claims

How TLI Handles Cargo Claims:

Our cargo claims specialists are here to help you navigate the claims process effectively. But why partner with TLI? Let’s take a look at how we support you in resolving cargo claims quickly and effectively:

1      Identify Damage

Receiver identifies the damages and clearly notates on paperwork any damage. Notify TLI right away there was a damage as well.

2      Gather Documents

Provide an original invoice or purchase order and TLI will gather the Proof of Delivery and additional documentation.

3      Sit Back and Relax

TLI handles the rest. We reach out to the carrier on your behalf and work through the claim.

Freight claims management

Managing freight claims is a crucial part of logistics, but it can quickly become overwhelming—especially if you’re not familiar with the process of filing and resolving claims for lost or damaged goods. Navigating carrier OS&D procedures requires expertise, and without it, claims can drag on or get denied. That’s where partnering with a trusted 3PL like TLI makes all the difference.

Hassel-Free Cargo Claims

As your shipping supply chain scales, managing freight claims becomes critical to recovering losses from damaged or lost shipments—without overloading your internal teams with endless follow-ups. By delegating cargo claims management to TLI, shippers streamline the process, ensuring fast resolutions while keeping operations focused on growth.

Damaged and Lost Freight

Lost and damaged freight are some of the most common issues in the LTL carrier network. TLI’s team has the experience to handle these claims efficiently, ensuring they’re filed correctly and resolved as quickly as possible. With a proven track record of success, they work diligently to help clients recover the compensation they deserve.

LTL Freight Claims

Our team specializes in LTL freight claims, providing expert guidance every step of the way. We handle the complexities, ensuring claims are filed correctly and efficiently. Plus, we take the time to explain the process, offering clear support so you always know what to expect.

Truckload Freight Claims

While not as common, truckload carrier claims can happen. Our expertise in trucking regulations ensures companies can navigate the claims process easier. Plus, all TLI carriers carry industry-standard $100,000 cargo insurance for added peace of mind.

More Managed Logistics Scaling Options:

Transportation Services

Freight Audit

Our invoice audit service reviews shipping invoices for errors and overcharges, helping you save on unnecessary costs.

Mode Optimization

Each shipment is checked through our system to ensure it's using the most cost-effective shipping method.

TMS System

Each shipment is checked through our system to ensure it's using the most cost-effective shipping method.

Frequently Asked Questions

Below are some common questions we get on freight claims:

  • What is a Freight Claim?

    Freight claims management in logistics refers to an inquiry after damages or a loss have occurred during transit of a shipment. Typically, the shipper requests the carrier to provide compensation for damages that took place during transit of a shipment. This can include the carrier losing the freight as well. There are rules and liability coverages that limit carrier's responsibility of damages. Shippers are able to mitigate these risks of responsibility through a couple of techniques.

  • When is a Carrier Liable for Damages?

    Carriers are not always legally obligated to pay out freight damages. There are limitations to how much compensation is reimbursed and when the carrier is liable, carrier's reimbursement is based off their cargo-liability. Concealed damage, for example, must be reported within five days for a claim to be filed with the carrier.  Carriers are liable when: Freight is damaged or lost due to carrier negligence.

  • How can I prevent Freight Damages?

    Unfortunately, there is no 100 percent guaranteed way to ensure no damages will occur. Some cite as much as 3.5% of LTL freight is damaged due to the handling terminal-to-terminal. The best way to avoid cargo damage is to have well-packaged and labeled freight. In the event of carrier negligence, you can trust that a 3PL partner like TLI will have your back to navigate through the damaged shipment claim process.


    Proper shipping/receiving techniques can include learning how to receive damaged freight/properly notating freight, requesting additional insurance coverage, evaluating specific packaging for products, and partnering with a 3PL for expert advice on your key logistical problems.

  • How Much can TLI Recoup from Carriers for Cargo Claims>

    Do not waste your money and time, delegate claims management to TLI. At TLI, we leverage the Carmack Amendment to ensure shippers receive the maximum compensation possible for damaged or lost freight. This federal law allows us to file claims using the carrier's cargo liability, ensuring shippers are protected financially. The funds we recover are returned directly to you, providing peace of mind and financial assurance.

  • What is Freight Claim Management Software?

    Freight claim software helps shippers handle cargo claims efficiently by streamlining the process of filing and tracking claims for lost or damaged shipments. With TLI, managing claims is simple and stress-free. As a shipper, you can submit your claims directly through our ViewPoint TMS platform, and we’ll handle the filing for you. Prefer email? No problem—just send us the details, and we’ll take care of the rest. The money we recover from the carrier is returned to you, ensuring you get the compensation you deserve. Give ViewPoint TMS a try today and see how easy claims management can be!

Still have a Cargo Claim question?

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