Questions Frequently Asked by Shippers about Logistics

Shipping Questions

At Translogistics (TLI), we REVOLUTIONIZE freight brokerage. For 30 years, we've mastered the art of moving your goods efficiently and affordably. Our expertise spans LTL, TL, international, trade show, and specialty shipping.

We COMBINE cutting-edge proprietary TMS tech with personalized service from dedicated account managers. This unique approach delivers UNMATCHED VALUE at the most competitive shipping prices.

Our loyal business customers trust us repeatedly each month. Why? We consistently SLASH their supply chain costs and solve their toughest shipping challenges.

Got a shipping problem? We'll craft a COST-EFFECTIVE SOLUTION tailored just for you. At TLI, we don't just move freight – we move mountains to ensure your success.

Choose TLI for shipping that's SMART, SWIFT, and SAVINGS-DRIVEN.

How are damaged shipments handled?

PROTECT YOUR INTERESTS when freight arrives damaged! Always accept the shipment to ensure proper claim documentation. Time is critical – you must file your claim within 48 HOURS of delivery. This is to maximize your settlement amount from the motor carrier.

We've made the freight claim process EASY. Simply log on to our website and submit your claim online in our TMS. No hassle, no fuss. If you would rather do it via email, then we will likewise knock out the submission to the carrier, no problem!

TLI steps up as your ADVOCATE. We'll guide you through the claim process and handle all the paperwork. Our claims team works tirelessly to present your case to the shipping company.

While we can't guarantee every claim's approval, we FIGHT for your rights every step of the way. With TLI, you're never alone in dealing with shipping mishaps.

Don't let damaged freight derail your business. Trust TLI to navigate the claim process and MAXIMIZE your chances of a favorable outcome.

What are estimated transit times?

At TLI, we RELENTLESSLY pursue the most cost-effective shipping solutions for you. We analyze every aspect of your shipment to find the OPTIMAL balance between price and speed.

Transit times vary based on several factors:

• Origin and destination
• Service options
• Transportation mode
• Weather conditions
• Chosen carrier

We provide you with ESTIMATED transit times from our carriers. While these estimates offer valuable guidance, it's important to note they aren't ironclad guarantees.

Our team EXPERTLY navigates these variables to deliver the best possible shipping experience. We keep you informed every step of the way, ensuring you can plan with confidence.

With TLI, you get MORE than just shipping – you get a 3PL partner committed to MAXIMIZING your supply chain efficiency. We turn shipping complexities into your competitive advantage.

Choose TLI for SMART, STRATEGIC shipping that drives your business forward.

Do you route freight to trade shows?

TLI's carriers are TRADE SHOW SHIPPING PROS! We understand the unique demands of exhibitions, expos, and trade shows. Our expertise ensures your materials arrive on time, every time.

We offer FLEXIBLE delivery options:

• Direct to the show floor
• Advance warehouse delivery

Our team calculates transit times precisely, matching your shipment to the perfect delivery window. We MAXIMIZE your setup time and minimize stress.

Need after-hours pickup or delivery? No problem! When show schedules demand it, we ADAPT. Our carriers work outside regular business hours to meet your needs.

With TLI, your trade show logistics become a COMPETITIVE ADVANTAGE. We handle the shipping complexities so you can focus on wowing your audience.

Don't let shipping worries overshadow your event success. Trust TLI to deliver a SEAMLESS EXPERIENCE from warehouse to show floor.

Choose TLI for trade show shipping that's TIMELY, TAILORED, and TROUBLE-FREE.

What is LTL Shipping?

Freight shipping UNLOCKS efficiency for moving large, bulky items. It's your key to SPEEDY transport without breaking the bank.

LTL (Less-Than-Truckload) shipping is a POWERHOUSE for shipments between 100 and 20,000 lbs. It's the sweet spot for businesses that don't need a full truck.

When your shipment outgrows the post office or parcel carriers, freight becomes your ECONOMICAL CHAMPION. It's designed to handle items that make standard shipping methods sweat.

Freight shipping offers:

• COST-EFFECTIVE solutions for larger items
• FASTER transit times than traditional methods
• FLEXIBLE options to suit your unique needs

With TLI, you tap into a network of freight experts who MAXIMIZE your shipping efficiency. We match your shipment to the perfect freight solution, ensuring you never overpay.

What happens if a carrier sends me a bill directly?

DOUBLE BOOKING ALERT! This hiccup typically happens when TLI's Bill of Lading (BOL) isn't used at pickup. The result? Two systems, one shipment, and unexpected rate changes.

Don't worry – we've got your back! Our freight brokers SPRING INTO ACTION when notified. We'll:

• SWIFTLY handle the paperwork
• ENSURE proper credits for your shipment
• RESOLVE any rate discrepancies

Received a surprise bill from the carrier? Here's your ACTION PLAN:

1. CALL our customer service dream team at 610-280-3210
2. GET expert guidance on submitting the carrier's bill
3. RELAX as we untangle the booking knot

At TLI, we turn shipping snags into SMOOTH SAILING.

Remember: Use TLI's BOL for HASSLE-FREE, COST-EFFECTIVE shipping every time!

How do you determine shipping costs?

SHIPMENT QUOTING MADE SIMPLE with TLI! Our ViewPoint TMS offers INSTANT freight quotes 24/7, putting the power of freight pricing at your fingertips.

Here's all you need for a LIGHTNING-FAST quote:

• Origin and destination
• Shipment weight
• Dimensions
• Contact details

In seconds, you'll see REAL-TIME RATES from our trusted carrier network. We match your needs with the best options available.

SAVING MONEY is easy:

1. Select your preferred quote
2. Click 'Save Quote' to save
3. Book & Tender if you want to route the shipment!

Want a personal touch? Call us at 610-280-3210 for quotes by phone.

TLI EMPOWERS you with choices. We sort options from least to most expensive, ensuring you always see the BEST VALUE motor carrier upfront.

With TLI, you're not just shipping – you're MODE OPTIMIZING your freight spend. Our transparent quoting process puts you in control.

Choose TLI for QUICK FREIGHT QUOTES, CLEAR CHOICES, and COST-EFFECTIVE shipping solutions that drive your business forward.

What is Freight Class?

The National Motor Freight Transportation Association defines 18 freight classes, ranging from 50 to 500.

Four crucial characteristics shape freight class:

• Density
• Stowability
• Handling
• Liability

Don't know your freight class? NO PROBLEM! TLI offers TWO POWERFUL SOLUTIONS:

1. Our Freight Class Calculator Tool: COVERS popular shipping items & SIMPLIFIES class identification.
2. Our Instant Freight Quote Tool: CALCULATES class based on the shipment density.

Need expert guidance? We're here to help!

• CONTACT our team for personalized assistance
• CHECK OUT our comprehensive freight class guide

Do freight quotes expire?

Our shipping quotes factor in:

• Freight class
• Dimensions
• Weight

But remember, FUEL COSTS FLUCTUATE. This means your rate typically stays valid for 24 HOURS.

Want to LOCK IN that discounted rate? Here's your ACTION PLAN:

1. Ensure your shipment details are 100% ACCURATE
2. BOOK within 24 hours of receiving your quote

PLANNING AHEAD? Great news! TLI offers EXTENDED RATE HOLDS for advance bookings. This gives you more flexibility and predictability in your shipping costs.

We understand that fuel volatility can impact your bottom line. That's why we work hard to offer COMPETITIVE Shipping RATES and FLEXIBLE OPTIONS to suit your needs.

With TLI, you're not just shipping – you're STRATEGICALLY MANAGING your freight spend. We provide the tools and transparency you need to make INFORMED DECISIONS.

Choose TLI for DYNAMIC PRICING, DEPENDABLE SERVICE, and the power to CONTROL your shipping costs in a fluctuating market.

Can I estimate the weight of my shipment?

WEIGHT ACCURACY is CRITICAL! Don't guess – it can cost you big.

Here's why getting the weight RIGHT matters:

• It ensures freight QUOTE INTEGRITY
• It PREVENTS unexpected billing adjustments
• It MAINTAINS your discounted rates

REMEMBER: Carriers weigh your freight. If your booking weight is off:

• You'll face a BILLING ADJUSTMENT
• Potentially at the carrier's NON-DISCOUNTED rate
• Run the risk of cubic capacity rules!
• Added directly to your account

FACT: Over HALF of all billing adjustments stem from incorrect weight. Don't fall into this costly trap!

TLI's ACTION PLAN for you:

1. MEASURE your freight precisely
2. USE calibrated scales
3. DOUBLE-CHECK before booking

We're committed to TRANSPARENT, ACCURATE shipment pricing. By providing the correct weight, you:

• LOCK IN your quoted rate
• AVOID surprises on your bill
• STREAMLINE your shipping process

With TLI, accuracy equals savings.

Choose TLI for PRECISION PRICING and PEACE OF MIND in every shipment. 

Are your shipping rates final?

POWER IN NUMBERS! TLI's high-volume network unlocks DEEP DISCOUNTS for you.

Your quote's accuracy DEPENDS ON YOU. We base it on the details you provide at booking:

• Weight
• Zip Pair
• Class
• Size
• Location

CHANGES to these factors can TRIGGER additional costs from the motor carrier.

Stay vigilant!

PROTECT YOUR QUOTED RATE with one simple step: USE THE TLI BILL OF LADING (BOL)

Our BOL is your SHIELD against unexpected charges. It ensures:

• CONSISTENCY between quote and final bill
• SMOOTHER shipping process
• FEWER billing adjustments

By providing accurate information and using our BOL, you:

• LOCK IN discounted rates
• AVOID surprises on your invoice
• STREAMLINE your shipping experience

Remember: ACCURACY at booking equals SAVINGS at delivery.

Choose TLI for TRANSPARENT PRICING, POWERFUL DISCOUNTS, and the tools to keep your shipping costs in check. Let's make every shipment a success story!